General

You'll find excellent, quick resources on our Vids & Specs page - much of the Q&A below refers to it.

Below are FAQ's organized by brand. Throughout the Vent-A-Hood section we recommend contacting Shady Oak, and throughout the Scotsman section we recommend contacting Scotsman Team Home Ice for technical support:

Shady Oak Distributing:

  • 952-935-3305 (M-F, 8a-5p CST)
  • info@shadyoakdist.com
  • 616 - 13th Ave. S, Hopkins, MN 55343

Scotsman Technical Support:

  • 800-533-6006 (8a-5p CST)
  • technical.service@scotsman-ice.com
  • team.homeice@scotsman-ice.com

Vent-A-Hood

Q: Why don't I see mesh or baffle filters in my hood's canopy?

A: This quick 3-minute video explains the centrifugal filtration difference. Baffles and mesh filters become barriers to airflow, and/or allow grease to pass through.

Q: The set screw is missing from my rotary switch knob (fan or light).

A: It's unlikely that the set screw is missing, though it may seem like it because the knob keeps falling off and you can't see the threads of the screw when you look at the underside of the knob.

Q: How can I tell if the set screw is still in tact?

A: Look at the underside of the knob. If you see the metal tab shown in the picture below, then the set screw is in tact. Use a 1.5mm hex wrench to adjust the knob on the base of the switch and - Voila! - "No more knob in the frying pan!"

A: If the metal tab is missing, give us a call and we'll get you set up with a new knob - 888-933-6529

Q: I can't hear the difference between high and low speed, what might be the cause?

A: More often than not, this is not a malfunction of the hood/motor/blower and sometimes there is no (or very little) audible difference between high/low. Here are a couple things you can try to test this function:

Test 1: Remove the shield, then remove the housing to expose the wheel(s). Make sure your hands and other objects are clear of the wheels. Turn the unit on low, then switch to high. With the wheels exposed, and lack of air pressure, the difference between high/low will be more apparent. If you can tell it switches from low to high, then all is good. If something still doesn't seem right, proceed with the following tests; there could be blockage or restriction of airflow within your ductwork.

•If you have more than one wheel/blower, make sure the WHITE wheel and motor (the motor itself is not visible at this stage, but the plate with the 3 screws holding it in place is, the MOTOR PLATE is painted to indicate its position) is on the RIGHT and the black wheel and motor on the left. If they are reversed the airflow is reversed - not good! This video will further show how to remove the housing and wheels and their proper position.

Test 2: While the housing is lowered from Test 1, check to make sure the polymer damper(s) lift freely from the housing: While the unit is off, they should simply rest on top of the housing at a 45º angle. They should not be pushed down through the housing opening. Be sure the damper lifts freely and opens completely vertically.

Test 3: Reinstall the housing (but keep the shield off) and turn the unit on. While looking through the wheel hole of the housing, make sure the internal polymer damper opens completely and freely on both low/high, just as it did when you had the housing down in front of you. If this is restricted in any way, then the motor will likely try to compensate and operate on high speed at all times, hence only one speed would be heard.

Test 4: If the internal polymer damper(s) open completely during operation, check the exit damper (wall louver or roof jack) on the outside of your house. Depending on the length of your duct run, this damper may or may not open absolutely completely, but it should be moving freely, without resistance or obstruction. Furthermore, there should not be screens underneath this damper. Screens, no matter how large the webbing, restrict airflow considerably and inhibit the function of a Vent-A-Hood centrifugal range hood, specifically. Air restriction can prompt the motor(s) to overcompensate by operating on high at all times. If restriction is severe enough, the motor may overheat and automatically turn off until it cools back down as a safety measure.

Test 5: For the reasons above, duct work should never be reduced, flex pipe should never be used. Check out our Installation Do's and Don't's for examples, which may be contributing to inadequate performance of your hood.

If you need further explanation or help on any of these steps please do not hesitate to call us at Shady Oak!

Q: Is the duct work really just as important as the hood/blower when it comes to performance? What are some quick ducting tips?

A: Yes! Check out this 2.5 minute video on ducting best practices! Scroll through our installation Do's and Don'ts page as well.

Q: I am limited on CFM, how else can I maximize hood performance?

  1. Choose a Vent-A-Hood (VAH) Magic Lung® product, first and foremost. A VAH 300 cfm range hood works as efficiently as the leading competitor's 450 cfm hood. And 600 cfm VAH is equivalent to 900 cfm of the other guys. So, you're able to remove air contaminants more effectively, at a lower cfm rating, with VAH Magic Lung®.
  2. The canopy size is important! This 3-minute video explains it all!
  3. A Make-Up Air system doesn't have to break the bank! Shady Oak has partnered with EP Sales, Inc. to offer a concise, easy-to-understand solution by Thermolec. Contact Shady Oak to explore your options.

Q: My hood went from low to high speed on its own; is this a malfunction?

A: Usually, no. The SensaSource® technology automatically switches the two-speed motor from low to high speed once the canopy reaches a certain temperature. This is a safety and efficiency measure. The blower must be working at 250 cfm or higher in order to trap grease vapor within the housing, preventing it from passing through to the duct work.

Q: Do I need to clean my duct work?

A: No. The Vent-A-Hood range hoods that use centrifugal filtration are fire-safe! No need for periodic cleaning of duct work like with those other baffle-filtered hoods. However, you'll want to be sure to clean the internal parts of the hood. We have both print and video instructions!

Q: Will my hood automatically turn on from the off position while I'm cooking?

A: No, the hood needs to be turned on manually. The white dual-speed motor (single blower or right side of dual blower) may only go from low to high, not on from off. Likewise, the black single-speed motor (left side of a dual blower) will not turn on from off or change speeds, because it is a single-speed motor.

Q: My hood turned off by itself, why could that be?

A: One explanation would be that the motor overheated and then shut off as a fail-safe measure.

Q: Why did the motor overheat?

A: There may be a blockage or restriction of airflow at some point along your duct run. Is the external damper (the one at the exit of your house) or the internal damper (within the hood canopy) opening fully and freely? Is the duct work the appropriate, recommended size to accommodate the airflow? See the installation guide for proper duct sizes for your particular hood. Also, check out our installation do's and don'ts page for specific examples.

Q: Where can I find more how-to instructions and videos?

A: Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, please contact us at Shady Oak. We're more than happy to help in any way we can.

Q: I need technical help with my Vent-A-Hood brand range hood, who do I contact?

A: Contact us at Shady Oak Distributing: 952-935-3305 (M-F, 8a-5p) or info@shadyoakdist.com.

Q: Where can I find discounted products?

A: Check out our Tree House where we have great prices on display, discontinued, and blemished items.

Q: How can I get replacement parts for my hood?

A: Contact us at Shady Oak and we will be happy to help!


Scotsman

Q: How do I clean my Scotsman ice maker?

A: Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, contact us at Shady Oak or get in touch with Scotsman technical support.

Q: What makes the Scotsman Brilliance® cuber machine different?

A: Click here to view a quick 90-second video on what makes Scotsman's Brilliance® cuber better.

Q: My residential, under-counter ice machine doesn't seem to be cycling correctly or making cubes correctly. What should the spray pattern look like?

A: Check out this quick 50-second video of a Brilliance® cuber machine (SCC model) in action. The spray pattern for the Legacy cuber (DCE model) is essentially the same, but the internal parts (eg. the curtain and nozzles...etc) differ in appearance.

If you do not have a "healthy" spray pattern, then your cubes will not produce correctly. Contact Team Home Ice technical support for further troubleshooting.

Q: How do I register my Scotsman ice maker?

A: Go to Scotsman-ice.com, scroll to the bottom of the page titled Resources and click on "Warranty Registration". The unit is automatically registered 90 days after it was manufactured, if you forget to register it.

Q: Is my ice maker still under warranty?

A: Verify your ice maker's warranty using your product's serial number at Scotsman-ice.com.

Q: My Scotsman ice maker needs to be serviced, how do I find help in my area?

A: Use the service locator to find a registered service provider near you!

Q: I need technical help with my Scotsman ice maker, who do I contact?

A: Contact Team Home Ice technical support.

Q: Where can I find discounted products?

A: Check out our Tree House where we have great prices on display, discontinued, and blemished items.


Caliber

Contact Shady Oak for more information: info@shadyoakdist.com | 888-933-6529


Urban Bonfire

Q: Where can I find installation videos and more specs and information?

1. Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, please contact us at Shady Oak. We're more than happy to help in any way we can.

2. Find a dealer near you.

3. Contact Urban Bonfire directly for more guidance and information!

4. As always, feel free to contact Shady Oak for additional support: info@shadyoakdist.com | 888-933-6529

Q: Where can I find countertops to pair with my Urban Bonfire outdoor kitchen solution?

Two great options:

1: Dekton by Cosentino, official partner of Urban Bonfire, is an ultracompact surface - great option for an outdoor application.

2: Corian® Endura™, official partner of Shady Oak Distributing, is a high-performance porcelain countertop for the ultimate in durability [and quality]. Currently available in select markets throughout the USA, including Minnesota and Wisconsin.