General

You'll find excellent, quick resources on our Vids & Specs page - much of the Q&A below refers to it.

Below are FAQ's organized by brand. Throughout the Vent-A-Hood section we recommend contacting Shady Oak, and throughout the Scotsman section we recommend contacting Scotsman Team Home Ice for technical support:

Shady Oak Distributing:

  • 952-935-3305 (M-F, 8a-5p CST)
  • info@shadyoakdist.com
  • 616 - 13th Ave. S, Hopkins, MN 55343

Scotsman Technical Support:

  • 800-533-6006 (8a-5p CST)
  • technical.service@scotsman-ice.com
  • team.homeice@scotsman-ice.com

Vent-A-Hood

Q: Why don't I see mesh or baffle filters in my hood's canopy?

A: This quick 3-minute video explains the centrifugal filtration difference. Baffles and mesh filters become barriers to airflow, and/or allow grease to pass through.

Q: Where can I find single blower, PSLD specs (models -BH1xxPSLD)?

A: Click here for specs. They are not on Vent-A-Hood's website.

Q: I can't hear the difference between high and low speed, what might be the cause?

A: More often than not, this is not a malfunction of the hood/motor/blower. Click here to view a troubleshooting video. Still stumped? Contact us at Shady Oak and we will be happy to help!

Q: Is the duct work really just as important as the hood/blower when it comes to performance? What are some quick ducting tips?

A: Yes! Check out this 2.5 minute video on ducting best practices! Scroll through our installation Do's and Don'ts page as well.

Q: I am limited on CFM, how else can I maximize hood performance?

  1. Choose a Vent-A-Hood (VAH) Magic Lung® product, first and foremost. A VAH 300 cfm range hood works as efficiently as the leading competitor's 450 cfm hood. And 600 cfm VAH is equivalent to 900 cfm of the other guys. So, you're able to remove air contaminants more effectively, at a lower cfm rating, with VAH Magic Lung®.
  2. The canopy size is important! This 3-minute video explains it all!
  3. A Make-Up Air system doesn't have to break the bank! Shady Oak has partnered with EP Sales, Inc. to offer a concise, easy-to-understand solution by Thermolec. Contact Shady Oak to explore your options.

Q: My hood went from low to high speed on its own; is this a malfunction?

A: Usually, no. The SensaSource® technology automatically switches the two-speed motor from low to high speed once the canopy reaches a certain temperature. This is a safety and efficiency measure. The blower must be working at 250 cfm or higher in order to trap grease vapor within the housing, preventing it from passing through to the duct work.

Q: Do I need to clean my duct work?

A: No. The Vent-A-Hood range hoods that use centrifugal filtration are fire-safe! No need for periodic cleaning of duct work like with those other baffle-filtered hoods. However, you'll want to be sure to clean the internal parts of the hood. We have both print and video instructions!

Q: Will my hood automatically turn on from the off position while I'm cooking?

A: No, the hood needs to be turned on manually. The white dual-speed motor (single blower or right side of dual blower) may only go from low to high, not on from off. Likewise, the black single-speed motor (left side of a dual blower) will not turn on from off or change speeds, because it is a single-speed motor.

Q: My hood turned off by itself, why could that be?

A: One explanation would be that the motor overheated and then shut off as a fail-safe measure.

Q: Why did the motor overheat?

A: There may be a blockage or restriction of airflow at some point along your duct run. Is the external damper (the one at the exit of your house) or the internal damper (within the hood canopy) opening fully and freely? Is the duct work the appropriate, recommended size to accommodate the airflow? See the installation guide for proper duct sizes for your particular hood. Also, check out our installation do's and don'ts page for specific examples.

Q: Where can I find more how-to instructions and videos?

A: Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, please contact us at Shady Oak. We're more than happy to help in any way we can.

Q: I need technical help with my Vent-A-Hood brand range hood, who do I contact?

A: Contact us at Shady Oak Distributing: 952-935-3305 (M-F, 8a-5p) or info@shadyoakdist.com.

Q: Where can I find discounted products?

A: Check out our Tree House where we have great prices on display, discontinued, and blemished items.

Q: How can I get replacement parts for my hood?

A: Contact us at Shady Oak and we will be happy to help!


Scotsman

Q: How do I clean my Scotsman ice maker?

A: Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, contact us at Shady Oak or get in touch with Scotsman technical support.

Q: What makes the Scotsman Brilliance® cuber machine different?

A: Click here to view a quick 90-second video on what makes Scotsman's Brilliance® cuber better.

Q: My residential, under-counter ice machine doesn't seem to be cycling correctly or making cubes correctly. What should the spray pattern look like?

A: Check out this quick 50-second video of a Brilliance® cuber machine (SCC model) in action. The spray pattern for the Legacy cuber (DCE model) is essentially the same, but the internal parts (eg. the curtain and nozzles...etc) differ in appearance.

If you do not have a "healthy" spray pattern, then your cubes will not produce correctly. Contact Team Home Ice technical support for further troubleshooting.

Q: How do I register my Scotsman ice maker?

A: Go to Scotsman-ice.com, scroll to the bottom of the page titled Resources and click on "Warranty Registration". The unit is automatically registered 90 days after it was manufactured, if you forget to register it.

Q: Is my ice maker still under warranty?

A: Verify your ice maker's warranty using your product's serial number at Scotsman-ice.com.

Q: My Scotsman ice maker needs to be serviced, how do I find help in my area?

A: Use the service locator to find a registered service provider near you!

Q: I need technical help with my Scotsman ice maker, who do I contact?

A: Contact Team Home Ice technical support.

Q: Where can I find discounted products?

A: Check out our Tree House where we have great prices on display, discontinued, and blemished items.


Caliber

Contact Shady Oak for more information: info@shadyoakdist.com | 888-933-6529


Urban Bonfire

Q: Where can I find installation videos and more specs and information?

1. Click here! We have a whole bunch of additional resources at your fingertips. If you don't see what you're looking for, please contact us at Shady Oak. We're more than happy to help in any way we can.

2. Find a dealer near you.

3. Contact Urban Bonfire directly for more guidance and information!

4. As always, feel free to contact Shady Oak for additional support: info@shadyoakdist.com | 888-933-6529

Q: Where can I find countertops to pair with my Urban Bonfire outdoor kitchen solution?

Two great options:

1: Dekton by Cosentino, official partner of Urban Bonfire, is an ultracompact surface - great option for an outdoor application.

2: Corian® Endura™, official partner of Shady Oak Distributing, is a high-performance porcelain countertop for the ultimate in durability [and quality]. Currently available in select markets throughout the USA, including Minnesota and Wisconsin.